Internet connection configuration:
- Make sure that you're connected to the internet through Wi-Fi or Mobile Data.
- If your Jira instance is not published to the public, make sure to connect to your company's network. (Try your phone browser to be sure that you're able to reach your Jira instance).
- If your company's network had a Proxy or any Certificate authority, please liaise with your IT admin to apply the needed configuration on your device.
- If your company's network needs any VPN configuration, please liaise with your IT Admin to share with your the needed configuration.
Check the below video to login successfully: