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- Go to the Twilio Console and log in with your account credentials.
- On the left-hand sidebar, click on Messaging to expand the options.
- Under the Messaging section, you’ll see an option called Content Template Builder, click on it.
- After accessing the Content Template Builder page, you'll be able to see a Create new button located at the top-right corner of the page
- Click on that button to create a new Content Template Builder.
- After clicking on this button, you will be redirected to another page where you will be presented with a form to fill out including the Template name, language, and content type.
- Beware, not all content types can be used for business-initiated conversations.
- So, choose a content type that can be used for supports business-initiated conversations.
- As seen above, for example, the Text content type supports WhatsApp business initiated. Not all content types do.
- After filling the form, you can click on the Create button at the bottom of the page.
- You will also now be redirected to another page where you will be required to include a body for your template (you will use this exact body to later on create a comment in your Jira ticket).
- You can also add variables to your body. (Variables can be used to later on fill with appropriate data, for example: "Sale ends on {{ 1 }} ", so later on you can fill this variable with the correct data)
- After finishing up, click on the bottom button Save and submit for WhatsApp approval
- Now, a small window will appear, requiring a template category. Choose the category that fits your needs.
- Finally, click on Submit to submit your template for WhatsApp approval.
- If you have gone through these steps correctly, the template will be approved for future uses.
- In the image below are examples of approved templates created in Twilio's Content Template Builder.
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