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You now need to use Twilio Content Template Builder to send WhatsApp messages from your business to customers as the traditional WhatsApp templates are no longer available on Twilio. To , to send WhatsApp messages to from Jira tickets after 24 hours (even if the ticket is closed), you'll need to use Twilio Content Template Builder. This requires a paid Twilio account to access WhatsApp Business API features , and involves creating a template before sending your message. Once sent, the message will appear as a comment, potentially reopening the ticket if the customer responds.
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We will then use that template to send the agent's client a business message through WhatsApp. A free-form message 24-hour window will be re-opened only after receiving a response within a 24-hour windowfrom the client.
Steps to create a Content Template Builder:
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