...
- Open the App
- In Enter JIRA URL Field enter your URL that you use in Web. The URL should start with HTTP/HTTPS (ex: https://css.infosysta.com).
- Press Single-Sign-On Button, you will be redirected to WebView to Login
...
2- Portal Page
2.1 Switch sites in case of Refined Theme
...
Below how Announcements added in Help center will appear in header of Portal screen
...
3-Â Two ways to search for KB knowledge articles
3.1Â Search from Portal screen
- In portals press on What do you need help with?
- Below screen will appear so you can search for confluence articles and Request Types
3.2Â Search from Request type screen
- In request type screen press on What do you need help with?
- Below screen will appear so you can search for confluence articles and Request Types
...
4-Â Request type screen
...
5-Â Create Issue
- Select a specific portal from Portal screen
- Then select the request type you want to create issue on
- After that create screen will appear that contains different fields
- Fill fields with data and then press Create. Detail screen with the issue created will appear
...
6-Â Three ways to view Detail screen
6.1Â From Request List Screen
- Open Requests
- And select the Request you want to view its details. Below screen should be shown
6.2Â From Notification Screen
- Open Notifications Screen
- And select the Notification you want to view its details. Below screen should be shown
6.3Â If you received a notification and you opened it
Suppose you received a notification, then when you press on it details screen will open
...
7-Â Request List Screen
