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From your Mobile App, you need to apply the following:
- Open Mobile for Jira Service Desk Portal in Android and Mobile for JSD Portal in iOS.
- Login using your Customer User credentials.
- Navigate to setting and make sure Notification is enabled as in the below image:
- From your Android device and iOS device, make sure about the below:
- iOS:
- From your iOS device click open settings.
- Click on Mobile for JSD Portal.
- Click on Notification.
- Make sure that Allow Notifications is turned On.
- Android:
- From your Android device click on settings.
- Click on Apps.
- Click on Mobile for Jira Service Desk Portal.
- Click on Notifications.
- Make sure that the feature is turned On.
- iOS:
- Open Mobile for Jira Service Desk Portal in Android and Mobile for JSD Portal in iOS.
- Login using your Customer User credentials.
- Navigate to setting and make sure Notification is enabled as in the below image:
To test if Push Notification feature is working:
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