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From your Mobile App, you need to apply the following:

1. Close the Mobile app and remove it from the background.
2. From your Android device and iOS device, make sure about the below:
   1. iOS:
      1. From your iOS device click open settings.
      2. Click on Mobile for JSD Portal.
      3. Click on Notification.
      4. Make sure that Allow Notifications is turned On.
   2. Android:
      1. From your Android device click on settings.
      2. Click on Apps.
      3. Click on Mobile for Jira Service Desk Portal.
      4. Click on Notifications.
      5. Make sure that the feature is turned On.
3. Open Mobile for Jira Service Desk Portal in Android and Mobile for JSD Portal in iOS.
4. Login using your Customer User credentials.
5. Navigate to setting and make sure Notification is enabled as in the below image:
   

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