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1. If your organization has a firewall, you need to open the following ports: 5228, 5229, and 5230 to unlock this feature (You can refer to this link for further details FCM Ports), these Ports are used by FCM (Firebase Cloud Messaging).
2. You need to have admin access on your Jira Instance.
   
   

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1. You should have two accounts: Customer (Account A) and the other one Agent (Account B).
2. If Public comment added scheme is enabled for example in the add-on:
   1. Open the Mobile app.
   2. Login with Account A.
   3. Create a test ticket
   4. Then close the App
3. From your web browser on your PC:
   1. Login with Account B.
   2. Open the ticket created by Account A.
   3. Add a public comment.
   4. Account A, should receive Push Notification about the comment, and he can view comment history from the app.

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