Microsoft Exchange Online API Deprecation
Microsoft has started deprecating parts of the Exchange Online API. This change is being rolled out progressively across Microsoft 365 tenants and in some environments.
What This Means
Due to this deprecation, certain Jira features that rely on older Microsoft APIs may no longer function correctly. These include:
Displaying email attachments or inline images
Fetching messages or metadata from Exchange Online
What do You Need to Do? → Follow the steps below:
To maintain full functionality and ensure compatibility with Microsoft’s updated platform:
Connect your current Microsoft account using the updated Microsoft Graph integration click on the Connect button.
Grant the requested permissions when prompted — this
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enables secure access to images, attachments, and email data via Graph API.
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3. If you get the following screen instead of the above:
  
For Tenants Where Users Cannot Directly Grant Access
In most tenants, users may not have the ability to directly grant the necessary permissions. In this case, an admin request is required.
Admins should follow these steps to provide access:
Log in to the Microsoft Entra Admin Center using an account with the appropriate admin privileges.
Navigate to → Enterprise Applications → locate Jira Plugin for Outlook application
Select Permissions / API Permissions and grant admin consent for the required Graph API scopes.
Confirm that permissions have been successfully applied for all affected users.
Inform users that they can now reconnect their Microsoft accounts from OTJ to complete the setup.
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Why Microsoft Graph?
Microsoft Graph is the modern API for accessing Microsoft 365 data. It replaces legacy endpoints with improved performance, security, and compliance with Microsoft’s latest standards.
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