Feature Overview
The 'create issue' feature allows you to easily create a new issue on JIRA, with content from your emails, directly from Outlook.
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1- Service Desk Support When you select a service desk project, the field "Issue type" will be populated with the request types supported in JIRA. 2- Rich text Support for "description" E-mail content formatting will be preserved and copied to the description. You can also make use of the editor to write your own description using formatting tools like lists, colors, bold, italic...
3- Attachment upload You can upload attachments to the issue. 4- Quick Settings We support the following quick settings directly from the "Create issue" screen:
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Quick Steps
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| Step # | Action |
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| 1 | Select the email you wish to create a ticket from |
| 2 | Go to your ribbon in Outlook and choose “create issue” |
| 3 | Fill in the requested fields such as Jira project, Issue task, summary |
| 4 | Click on "Submit" button |
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Based on the selection of each field, the content of all following fields will be adapted dynamically |
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