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1- Service Desk Support When you select a service desk project, the field "Issue type" will be populated with the request types supported in JIRA. 2- Rich text Support for "description" E-mail content formatting will be preserved and copied to the description. You can also make use of the editor to write your own description using formatting tools like lists, colors, bold, italic...
3- Attachment upload You can upload attachments to the issue. 4- Quick Settings We support the following quick settings directly from the "Create issue" screen:
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