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Feature Overview

The 'create issue' feature allows you to easily create a new issue on JIRA, with content from your emails, directly from Outlook. 

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1- Service Desk Support

When you select a service desk project, the field "Issue type" will be populated with the request types supported in JIRA.

2- Rich text Support for "description"

E-mail content formatting will be preserved and copied to the description. You can also make use of the editor to write your own description using  formatting tools like lists, colors, bold, italic...

Note

Rich-text is also supported for the environment field

3- Attachment upload

You can upload attachments to the issue.

4- Quick Settings

We support the following quick settings directly from the "Create issue" screen:

  • Include e-mail as attachment
  • Include Inline images
  • Include email content
Note
Quick settings from the "Create screen" screen will override your global settings from the "Settings" screen

Quick Steps

Step #Action
1Select the email you wish to create a ticket from
2

Go to your ribbon in Outlook and choose “create issue”

3

Fill in the requested fields such as Jira project, Issue task, summary

4

Click on "Submit" button

...