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1- Service Desk Support

When you select a service desk project, the field "Issue type" will be populated with the request types supported in JIRA.

2- Rich text Support for "description"

E-mail content formatting will be preserved and copied to the description. You can also make use of the editor to write your own description using  formatting tools like lists, colors, bold, italic...

3- Attachment upload

You can upload attachments to the issue.

4- Quick Settings

We support the following quick settings directly from the "Create issue" screen:

• Include e-mail as attachment
• Include Inline images
• Include email content

5- Existing issues

You can see existing issues that are related to the e-mail, directly from the create screen. A popup will show at the bottom of the screen with the ID and summary of the existing issue.