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titleEdit issues allows you to
  • Edit summary
  • Description
  • Assignee
  • Labels
  • Include the 'email attachments', 'inline images', or include the 'email as attachment'
  • Edit the reporter
  • Upload files
  • Add a flag
  • Environment
  • Add a comment
  • Link the issue
  • Log work

Quick Steps

Step #

Action

1Go to your Gmail or Calendar
2Select the email, or edit the calendar event you wish to create a ticket from
3

Go to GTJ Chrome extension and select Edit from e-mail or Edit from Calendar

4

Fill in the requested fields such as assignee, reporter, flag, environment, labels

5

Select from the checkboxes the e-mail or event content that you need to include as comment, description, attachments

6

To upload attachments you can drop or browse files to attach

7

Click on Link issue or Log work to expand

8

Click on Create



Expand
titleEdit From E-mail
  • Select an e-mail → open GTJ Chrome Extension → select 'Edit from e-mail'

         


  • Search, and select your issue, then click next

    Note
    If you didn't found your desired issue in the table, you can follow this link and check how to search for an issue

         


  • By editing your issue you can:
  • Edit the 'summary', the 'description', 'assignee', 'labels', also you can include the 'email attachments', 'inline images', or include the 'email as attachment'
  • All you need to do is to edit the fields you want and select from the checkboxes the options you'd like to include

         


  • You can also 'edit the reporter', 'upload files', 'add a flag', 'environment', 'add a comment',  'Link this issue', and 'log work'
  • Once done click on 'Update' button

         

  • You can 'Link this issue', and 'log work', by clicking on link or log work button

         

         

  • You have edited your issue successfully!


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