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| Note |
|---|
The 'Use request type fields' toggle is only available for Service Desk Projects on Cloud when you are logged in as an agent. |
Step # | Action |
|---|---|
| 1 | Login to your Cloud instance |
| 2 | Go to the Create Screen |
| 4 | Select a Service Desk Project |
| 5 | Click on the 'Use request type fields' Toggle |
| 6 | The view will be directly switched to the service desk portal view, and the fields will be updated |
- Go to the Create Screen
- Select a Service Desk Project
- Click on the 'Use request type fields' Toggle
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