...
Step # | Action |
|---|---|
| 1 | Login to your Cloud instance |
| 2 | Go to the Create Screen |
| 4 | Select a Service Desk Project |
| 5 | Click on the 'Use request type fields' Toggle |
| 6 | The view will be directly switched to the service desk portal view, and the fields will be updated |
- Go to the Create Screen
- Select a Service Desk Project
- Click on the 'Use request type fields' Toggle
     
- When the toggle is checked, the view will be directly switched to the service desk portal view, and the fields will be updated
...