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If you are an agent and you want to know if the user you are picking is a customer or not? We now support adding a tag "customer" next to each customer. In addition, you will see a "new" tag if the customer has been created recently from Microsoft Outlook for Jira.
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Support quick comment
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from issue card quick actions
Adding a comment cannot be easier! We added a quick action on the issue card that allows you to easily add a comment without having to switch screens.
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