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Step #

Action

1Go to your Gmail or Google Calendar
2Select an email, or a Calendar event you wish to edit a ticket from
3

Go to the GTJ Chrome extension and select Edit from e-mail or Edit from Calendarselect View related issues or Add to issue

4

Search and select your desired Jira issue

5

Fill in the requested fields such as Assignee, Reporter, Flag, Environment, Labels

6

Select from the check boxes the e-mail or event content that you need to include as comment, description, attachments

7

To upload attachments you can drop or browse files to attach

8

Click on Link issue or Log work to expand

Click on the edit issue icon on the Jira issue

6

Edit which ever fields you want edited

9

Click on Update


For more details, you can follow these steps. 

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Expand
titleEdit From Email
  • Select an e-mail
  • Open the GTJ Chrome Extension
  • Select Edit from e-mailicon

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  • Search, and select your issue, then click Next

    Note
    If you didn't find your desired issue in the table, you can follow this link and check how to search for an issue.

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By editing your issue you can:

  • Edit the Summary, the Description, Assignee, Labels
  • Include Email attachments, Include inline images, or Include the email as attachment
  • All you need to do is to edit the fields you want and select the check boxes that include the options you'd like to include

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  • You can also edit the Reporter, Upload files, Add a flag, Environment, Add a comment
  • Once done click on the Update button

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  • You can Link this issue,and Log work

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  • You have successfully edited your issue!


Expand
titleEdit From Calendar
  • Go to your Google Calendar
  • Select an event and click on it to edit it

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  •  GTJ Chrome Extension
  • Select Edit from Calendar

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  • Search, and select your issue, then click Next

    Note
    If you didn't find your desired issue in the table, you can follow this link and check how to search for an issue.

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By editing your issue you can:

  • Edit the Summary, the Description, Assignee, Labels,Reporter, and Upload files

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  • You can also  Add a flag, Environment, Add a commentLink this issue,and Log work
  • Once done click on the Update button

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  • You have successfully edited your issue!


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