...
- You should have two accounts: Customer (Account A) and the other one Agent (Account B).
- If Public comment added scheme is enabled for example in the add-on:
- Open the Mobile app.
- Login with Account A.
- Create a test ticket
- Then close the App
- From your web browser on your PC:
- Login with Account B.
- Open the ticket created by Account A.
- Add a public comment.
- Account A, should receive Push Notification about the comment, and he can view comment history from the app.
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https://wiki.infosysta.com/x/tN4T