To login successfully through Mobile for Jira, you need to follow the below steps
Step#1: To check before Login
Ensure Internet Connectivity: Confirm you are connected to the internet via Wi-Fi or Mobile Data.
Access to Internal Systems: If the Jira is hosted internally, connect to your company’s network and verify access through a browser.
Proxy or Certificate Requirements: If the network uses a proxy or certificate authority, coordinate with your IT department to configure your device appropriately.
VPN Configuration: For networks requiring VPN access, ensure you have the correct VPN setup by consulting with your IT administrator.
Step#2: Locate your Jira URL
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Jira URL is the link you use in the browser to access your Jira instance |
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| title | 1- Determine if you're using Jira Cloud or Jira DataCenter? |
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| title | 2- Enter your Jira URL correctly |
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If you don't know what is your Jira URL ask your IT or Jira Admin |
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Step#3: Login into the App
Now you've located your Jira URL, and you need to know whether to click on Login or SSO | Login using Web
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If your Jira instance forwards to the built-in Jira login solution and doesn't ask for 2FA (Two Factor Authentication) or MFA (Multi-Factor Authentication) | Expand |
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| title | Jira DataCenter Example |
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step-by-step guidance after you click on Login |
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| title | When to use "SSO | Login using Web" |
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If your Jira instance forwards to other apps to login as Microsoft ADFS, OKTA, OneLogin, Google Login... or your Jira instance requires 2FA (Two Factor Authentication) or MFA (Multi-Factor Authentication) then you need to use SSO | Login using Web this will redirect you to your company's SSO solution where you can login as you usually do from the browser, and after a successful login, you'll be redirected to Mobile for Jira (no further steps are needed) |
Follow these steps in case you clicked on "Login"| Expand |
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| title | Jira Cloud Login Steps |
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| Steps | Instructions |
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| 1 | Add your Jira Cloud URL and click on Login  Image Added
| | 2 | Enter the email that you usually use to access the Jira Cloud Instance  Image Added
| | 3 | In case you already have an API Token you can use it and click on Login, if not generate one by clicking on Generate Token | Expand |
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| title | Steps to Generate API Token |
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| - Once you click on Generate Token you'll be redirected to Manage Tokens page
- In case you're redirected to the Atlassian Jira Login page, add your credentials and login
- Click on the Create API Token button
- Give a name to that token (ex: MobileForJira) and click on Create
- Copy the Token and save it in a place to be used later
- Close the Generate Token to return back to Mobile for Jira
- Paste the copied Token in the Token field
- Click on Login
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| | 4 | Congrats! Good to go & start using the app |
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| title | Jira DataCenter Login Steps |
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| Steps | Instructions |
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| 1 | Add your Jira DC URL and click on Login | Expand |
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| title | How to know my Jira DataCenter URL |
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| Access Jira from the web, and look into the URL field, it is similar to the examples below: https://jira.yourcompany.com/jira  Image Added
https://jira.yourcompany.com  Image Added
https://yourcompany.com
If you don't know whats your Jira DC URL ask your IT or Jira Admin |
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| | 2 | Enter your Username & Password that you usually use to access the Jira DC Instance  Image Added
| | 3 | Congrats! Good to go & start using the app |
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If you cannot log in after these steps, kindly click on Not able to login?, from Mobile for Jira's login screen, or you can contact infosysta@support.com. |
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