Table of Contents

Table of Contents

1- How to Login

1.1 Basic Login

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Open the App
In Enter JIRA URL Field enter your Server URL (ex:infosysta.com)
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After that press login button. Login view will appear
Enter your Username and Password
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1.1.2 Cloud Login

Open the App
In Enter JIRA URL Field enter your Cloud URL (ex: infosysta-add.atlassian.net)
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After that press login button. Login view will appear
Enter your Email and press Next
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If you are Admin then you will be redirect to WebView to Login
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Else if you are Customer then Password field will Appear. Enter your Password and press Login
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1.2 SSO Login

Open the App
In Enter JIRA URL Field enter your URL that you use in Web. The URL should start with HTTP/HTTPS (ex: https://css.infosysta.com).
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Press Single-Sign-On Button, you will be redirected to WebView to Login

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2- Portal Page
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2.1 Switch sites in case of Refined Theme

If you have Refined theme for Jira Add-on and you have sites then below how will display so you can switch between them

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2.2 View Announcements

Below how Announcements added in Help center will appear in header of Portal screen

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3- Two ways to search for KB knowledge articles

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In portals press on What do you need help with?
Below screen will appear so you can search for confluence articles and Request Types
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3.2 Search from Request type screen

In request type screen press on What do you need help with?
Below screen will appear so you can search for confluence articles and Request Types
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4- Request type screen

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5- Create Issue

Select a specific portal from Portal screen
Then select the request type you want to create issue on
After that create screen will appear that contains different fields
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Fill fields with data and then press Create. Detail screen with the issue created will appear
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6- Three ways to view Detail screen

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Open Requests
And select the Request you want to view its details. Below screen should be shown
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6.2 From Notification Screen

Open Notifications Screen
And select the Notification you want to view its details. Below screen should be shown

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6.3 If you received a notification and you opened it

Suppose you received a notification, then when you press on it details screen will open
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7- Request List Screen

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7.1 Filters and search

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In order to filter Requests check below filters
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Choose any filter and the list will update accordantly

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Swipe the list to the left to view some actions

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7.3 Share Link Action

Press on Share Link
Below share action will appear to give ability to share your Request link with other Apps
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7.4 More Action

Press on More
Below action could appear if exists

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First option allows you to enable or disable getting notifications on specific ticket
Second option allow to share your issue with users in your organization
Last option are Transition options

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