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Open the App
In Enter JIRA URL Field enter your Server URL (ex:infosysta.com)
After that press login button. Login view will appear
Enter your Username and Password
1.1.2Â Cloud Login
Open the App
In Enter JIRA URL Field enter your Cloud URL (ex: infosysta-add.atlassian.net)
After that press login button. Login view will appear
Enter your Email and press Next
If you are Admin then you will be redirect to WebView to Login
Else if you are Customer then Password field will Appear. Enter your Password and press Login
1.2 SSO Login
- Open the App
- In Enter JIRA URL Field enter your URL that you use in Web. The URL should start with HTTP/HTTPS (ex: https://css.infosysta.com).
- Press Single-Sign-On Button, you will be redirected to WebView to Login
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2- Portal Page
2.1 Switch sites in case of Refined Theme
If you have Refined theme for Jira Add-on and you have sites then below how will display so you can switch between them
     
2.2 View Announcements
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- In portals press on What do you need help with?
- Below screen will appear so you can search for confluence articles and Request Types
3.2Â Search from Request type screen
- In request type screen press on What do you need help with?
- Below screen will appear so you can search for confluence articles and Request Types
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4-Â Request type screen
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5-Â Create Issue
- Select a specific portal from Portal screen
- Then select the request type you want to create issue on
- After that create screen will appear that contains different fields
- Fill fields with data and then press Create. Detail screen with the issue created will appear
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6-Â Three ways to view Detail screen
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- Open Requests
- And select the Request you want to view its details. Below screen should be shown
6.2Â From Notification Screen
- Open Notifications Screen
- And select the Notification you want to view its details. Below screen should be shown
6.3Â If you received a notification and you opened it
Suppose you received a notification, then when you press on it details screen will open
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7-Â Request List Screen
7.1 Filters and search
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- Swipe the list to the left to view some actions
7.3Â Share Link Action
- Press on Share Link
- Below share action will appear to give ability to share your Request link with other Apps
7.4 More Action
- Press on More
- Below action could appear if exists
- First option allows you to enable or disable getting notifications on specific ticket
- Second option allow to share your issue with users in your organization
- Last option are Transition options
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- From Request list view
- Press on the section pointed in below image
- Transition list will appear
8.2Â From Request list, on swipe (More action)
- Swipe the view to the left
- Press on More
- Transition list with some actions should appear
8.3 From Details Screen
- From the vertical ellipse at the top
- In Detail screen press on vertical ellipse
- Transition list with some Actions will appear
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- In Detail screen press on Status section
- Then transition list will appear
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9. Notifications screen
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10. Details Screen
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List of all details and assigned data
10.2 Activities section
- List of comments
- List of Approvals actions
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11. Add Comment
- From Detail screen press on Activities section
- And then press on the FAB icon
- After that Add comment will appear
- Add your comment and press Submit
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- Swipe list to the left
- Press on More action, action list should appear.
- And you can then enable or disable Notifications for specific Request
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- Enter Detail screen
- Press on the Vertical ellipse
- And you can then enable or disable Notifications for specific Request
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- Swipe list to the left
- Press on More action, action list should appear
- And then user can share this request with users
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- Enter Detail screen
- Press on the Vertical ellipse
- And then user can share this request with users
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14. Settings
14.1 Enable / Disable Notifications
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