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iOS App
4.12.3
- Minor bug fixes and improvements
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- Minor bug fixes and improvements
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- Minor bug fixes and improvements
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- the ability to edit request from bundle feature
- Minor bug fixes and performance improvements
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- Support attachment fields in details screen.
- Fix the cloud bundle fields latest changes.
- Handle new cloud changes.
- Minor performance improvements.
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- Bug fixes and performance improvements.
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- Support the attachment field in details screen.
- Improvements and bug fixes.
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- Support new cloud kbarticles.
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- The new release brings about app enhancements and some bug fixes.
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- Looking to organize request form fields with related information to be more convenient for your users and achieve a higher performance? You can now do that through the mobile cloud version of JSMobile as the app now supports Deviniti bundled fields.
- For our users from Poland, another language has been added to JSMobile's repertoire as the new version now supports Polish.
- The new release brings about app enhancements and some bug fixes.
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- Looking for fields dependency?, validation rules? and conditions?, you can do so using Deviniti Dynamic forms which is now supported in JSMobile mobile cloud version
- Enjoy translating all App contents to your native language when switching languages in mobile.
- Improve login through Jira Cloud and session timeout
- Improvements & Bug fixes
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- Improvements & Bug fixes (Portal in cloud fix)
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- Improvements & Bug fixes (Cloud issue Fix)
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- SLA’s is important for your customers as it is important for your agents, that’s why we’ve supported SLA feature provided by "Extension for Jira Service Management"
- Sometimes you need to announce an event or an important change, for that reason we supported the announcements feature provided by Refined Theme
- Documentation links in request type description are important for the customer to get more info, that’s why we make them clickable within the app
- Help and more instructions are now viewable in create screen also
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- RefinedTheme Layouts (Navigation Highlight, Navigation Content, Request Types, Service Desk) now supported in JSMobile
Improvements & Bug fixes
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- Navigation highlight, Navigation content, category, groups, and links.
- Global Refined Theme option.
- Sites view Permissions.
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- RefinedTheme Sites, Categories, Portals, and links are now supported in JSMobile
If you're using Translation for Jira from Deviniti you'll be able to switch languages from Mobile and enjoy the app with your native language  You can now download attachment and access it with the app of your choice Links in announcements are now clickable, not only that even if you're using rich text you'll be able to view it from mobile Improvements & Bug fixes
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- General enhancements and bug fixes
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4.3.1-iOS
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Changes: - Support Refined Theme sites functionality
Fixes: - Some Improvements and bug fixes.
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Changes: Fixes: - Minor UI enhancements to create screen fields.
- Some Improvements and bug fixes.
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4.3.0-iOS
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* Add support for insight in cloud
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Changes: - You're now able to hide specific portals from the Mobile app using Refined Theme
- You'll be notified now of any new update for the app
Fixes: - Fixing the session timeout issue on the server and we enhanced the behavior on cloud
- Support Android API version 22 (5.1) and version 19 (4.4)
- Fix request details attachments issues
- Improvements & Bug fixes
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Changes: Portal specific announcements are now supported within the app Actions used in request details are also supported in the list Users are now able to benefit from “Forget Password” functionality We know that you have too many info to load in a request detail, so we’ve added a scroll-to-up button to help you get back rapidly “Request waiting for approval” statement is now supported in the activity stream Since you may have hundreds of comments, we’ve added Load-More functionality to help you view them with regular speed
Fixes: Session timeout issue with server instances The value can be selected twice using Insight multi-select field - Logged-In user avatar not loading in cloud instances
- The details section was not appearing in some cases
Minor fixes and enhancements for the login screen Performance improvements
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- Users are now able to share the request with the organization while creating it
- iOS users are now able to attach files from their devices
- In addition to listing issues in My Requests, All Requests, and Approvals, user can now list issues raised by his/her organizations
- Users are forwarded directly to the request list when they have only one portal
- Russian users are now able to search for issues with their native language
- Portal’s key is now removed from the home screen, to follow the web application
- Enhancing the way comment’s in-line images are displayed
- Users can now search for items within select fields
- User avatars and request type images are loaded faster than ever
- The summary is displayed fully in request details
- The last used URL is now saved to help the user log in directly
- Improvements and bug fixes
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- Insight fields are now supported in both create and detail screens
- The request activity stream is supported within the app, the customer will be able to know when an issue is approved or status changed
- Comments are now rendered in rich text form, for which inline images will be displayed in the app, and much more
- Divinity Add-on Translation for Jira is now supported within the app
- Customers are now able to share requests with organizations and participants
- Your customers will now be notified about your Announcement
- “Don’t notify me” is now supported within the app
- New customers will be able to Sign-up into your portal from the Mobile app
- Users will be able to share request links with their colleagues through Slack, Email, WhatsApp…
- CF++ fields are now supported in both create and detail screens
- Customer will now be able to view Portal Name and Description in the request types list
- The image editor is now better than ever, you’ll be able to rotate, crop, add stickers…
- GIF images can now be viewed
- Request status can now be updated directly from the request list
- Fixing cascade field issue
- Improvements & Bug fixes
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- Users are now able to check Appovals requests and filter through them
- Support new changes in Jira that fix the issue by including Attachments when required
- Fixing issues with Cloud Instance
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- Adding support to Jira 8.5.0
- Fixing issue with request type images in the cloud instance
- Improvements & Bug fixing
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Android App
4.12.1
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4.2.0-iOS
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 RefinedTheme Layouts (Navigation Highlight, Navigation Content, Request Types, Service Desk) now supported in JSMobile
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- Fix the cloud bundle fields.
- Handle new cloud changes.
- Add the ability to firectly switch from request type list screen to request list screen.
- Minor performance improvements.
- Enhancements on details screen attachement fields.
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- Support new cloud KB Articles.
- Support the attachment field in details screen.
- Fix the file selector issue.
- Bug fix and performance improvements
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- Support the ability to edit requests using the feature bundle add-on.
- Support the new changes on the cloud regarding the description field.
- Improvements to SSO and basic login
- Improvement to session timeout.
- Improvement for the older version of Android.
- Bug fix and performance improvements
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- Support Android 33 changes.
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- Fixes on session timeout.
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4.1.1-iOS
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- Fix take photo issues.
- Fix insight on details screen issues.
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- Support cloud changes on request list filter to be multi select.
- Support German Language.
- Fix login issues.
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- Support Insight descriptions.
- Support cloud changes.
- Bug fixes and performance improvements
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- Fix comment bottom sheet issues.
- Bug fixes and performance improvements
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- Fix cloud request type image not showing.
- Fix cloud request list description not showing
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- Support for extension for Jira bundle fields.
- Enhancements on extension for Jira dynamic forms.
- Multiple UI/UX improvements.
- Multiple bug fixes and improvements.
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- Looking for fields dependency?, validation rules? and conditions?, you can do so using Deviniti Dynamic forms which is now supported in JSMobile
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If you're using Translation for Jira from Deviniti you'll be able to switch languages from Mobile and enjoy the app with your native language
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 You can now download attachment and access it with the app of your choice
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- mobile cloud version
- Improve login through Jira Cloud and session timeout
- JSMobile is ready to function on Android 12
- Improvements & Bug fixes
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4.0.1-iOS
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- Support for SLA feature provided by "Extension for Jira Service Management".
- Support for the announcements features provided by Refined Theme.
- Add the ability to add comments directly from request lists from 3 dots options.
- Support help and instruction feature in the create screen.
- Improvements
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- Support Translation for Jira.
- Support new nFeed cloud third-party add-on.
- Support attachment field description in creates screen.
- Minor fixes for bundle fields.
- improvements and bug fixes
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JSMobile formerly named "Mobile for JSM Portal" is now available with a totally new brand and design, in addition to a bunch of features: - Increase your customer self-service with the ability to search for Knowledge base articles
- Search tab in the home screen is now a help center global search including knowledge base articles and request types
- Request details and comments are split into two tabs for better collaboration
- iPad users will be able to split the view and include the requests list and details in one screen
- Approve/Decline requests UX enhancement
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iPhone Design:
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iPad Design:
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- The name of the application is changed from "Mobile for JSM Portal" to "JSMobile - Service Management Portal"
- App Icon is updated
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Changes: - Support Refined Theme sites functionality
Fixes: - Some Improvements and bug fixes.
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Changes: Fixes: - Minor UI enhancements to create screen fields.
- Some Improvements and bug fixes.
|
| Expand |
|---|
|
Changes: - You're now able to hide specific portals from the Mobile app using Refined Theme
- You'll be notified now of any new update for the app
Fixes: - Fixing the session timeout issue on the server and we enhanced the behavior on cloud
- Support Android API version 22 (5.1) and version 19 (4.4)
- Fix request details attachments issues
- Improvements & Bug fixes
|
| Expand |
|---|
|
Changes: Portal specific announcements are now supported within the app Actions used in request details are also supported in the list Users are now able to benefit from “Forget Password” functionality We know that you have too many info to load in a request detail, so we’ve added a scroll-to-up button to help you get back rapidly “Request waiting for approval” statement is now supported in the activity stream Since you may have hundreds of comments, we’ve added Load-More functionality to help you view them with regular speed
Fixes: Session timeout issue with server instances The value can be selected twice using Insight multi-select field - Logged-In user avatar not loading in cloud instances
- The details section was not appearing in some cases
Minor fixes and enhancements for the login screen Performance improvements
|
| Expand |
|---|
|
- Users are now able to share the request with the organization while creating it
- iOS users are now able to attach files from their devices
- In addition to listing issues in My Requests, All Requests, and Approvals, user can now list issues raised by his/her organizations
- Users are forwarded directly to the request list when they have only one portal
- Russian users are now able to search for issues with their native language
- Portal’s key is now removed from the home screen, to follow the web application
- Enhancing the way comment’s in-line images are displayed
- Users can now search for items within select fields
- User avatars and request type images are loaded faster than ever
- The summary is displayed fully in request details
- The last used URL is now saved to help the user log in directly
- Improvements and bug fixes
|
| Expand |
|---|
|
- Insight fields are now supported in both create and detail screens
- The request activity stream is supported within the app, the customer will be able to know when an issue is approved or status changed
- Comments are now rendered in rich text form, for which inline images will be displayed in the app, and much more
- Divinity Add-on Translation for Jira is now supported within the app
- Customers are now able to share requests with organizations and participants
- Your customers will now be notified about your Announcement
- “Don’t notify me” is now supported within the app
- New customers will be able to Sign-up into your portal from the Mobile app
- Users will be able to share request links with their colleagues through Slack, Email, WhatsApp…
- CF++ fields are now supported in both create and detail screens
- Customer will now be able to view Portal Name and Description in the request types list
- The image editor is now better than ever, you’ll be able to rotate, crop, add stickers…
- GIF images can now be viewed
- Request status can now be updated directly from the request list
- Fixing cascade field issue
- Improvements & Bug fixes
|
| Expand |
|---|
|
- Users are now able to check Appovals requests and filter through them
- Support new changes in Jira that fix the issue by including Attachments when required
- Fixing issues with Cloud Instance
- Improvements & Bug fixes
|
| Expand |
|---|
|
- Adding support to Jira 8.5.0
- Fixing issue with request type images in the cloud instance
- Improvements & Bug fixing
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