Feature Overview
In this guide, you will learn how to switch from the standard Jira issue view to the service desk portal view using the 'Use request type fields' toggle.
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| Note |
|---|
The 'Use request type fields' toggle is only available for Service Desk Projects on Cloud when you are logged in as an agent.a Jira Licensed User. |
Step # | Action |
|---|---|
| 1 | Go to the Create Screen |
| 2 | Select a Service Desk Project |
| 3 | Click on the 'Use request type fields' Toggle |
| 4 | Once the toggle is checked, the view will be directly switched to the service desk portal view, and the fields will be updated |
   