To login successfully through Mobile for Jira, you need to follow the below steps
Step#1: To check before Login
Ensure Internet Connectivity: Confirm you are connected to the internet via Wi-Fi or Mobile Data.
Access to Internal Systems: If the Jira is hosted internally, connect to your company’s network and verify access through a browser.
Proxy or Certificate Requirements: If the network uses a proxy or certificate authority, coordinate with your IT department to configure your device appropriately.
VPN Configuration: For networks requiring VPN access, ensure you have the correct VPN setup by consulting with your IT administrator.
Step#2: Locate your Jira URL
| Noteinfo |
|---|
Jira URL is the link you use in the browser to access your Jira instance |
...
| Expand |
|---|
| title | 2- Enter your Jira URL correctly |
|---|
|
| Note |
|---|
If you don't know what is your Jira URL ask your IT or Jira Admin |
|
Step#3: Login into the App
Now you've located your Jira URL, and you need to know whether to click on Login or SSO | Login using Web
| Info |
|---|
|
If your Jira instance forwards to the built-in Jira login solution and doesn't ask for 2FA (Two Factor Authentication) or MFA (Multi-Factor Authentication) | Expand |
|---|
| 
|
| Expand |
|---|
| title | Jira DataCenter Example |
|---|
| 
|
step-by-step guidance after you click on Login |
| Info |
|---|
| title | When to use "SSO | Login using Web" |
|---|
|
If your Jira instance forwards to other apps to login as Microsoft ADFS, OKTA, OneLogin, Google Login... or your Jira instance requires 2FA (Two Factor Authentication) or MFA (Multi-Factor Authentication) then you need to use SSO | Login using Web this will redirect you to your company's SSO solution where you can login as you usually do from the browser, and after a successful login, you'll be redirected to Mobile for Jira (no further steps are needed) |
...
| Expand |
|---|
| title | Jira DataCenter Login Steps |
|---|
|
| Steps | Instructions |
|---|
| 1 | Add your Jira DC URL and click on Login | Expand |
|---|
| title | How to know my Jira DataCenter URL |
|---|
| Access Jira from the web, and look into the URL field, it is similar to the examples below: https://jira.yourcompany.com/jira 
https://jira.yourcompany.com 
https://yourcompany.com
If you don't know whats your Jira DC URL ask your IT or Jira Admin |
| | 2 | Enter your Username & Password that you usually use to access the Jira DC Instance 
| | 3 | Congrats! Good to go & start using the app |
|
| Note |
|---|
If you cannot log in after these steps, kindly click on Not able to login?, from Mobile for Jira's login screen, or you can contact infosysta@support.com. |
