Learn more about what happens when you respond to a Jira ticket for a WhatsApp message.
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Within 24 Hours
If the reply (Reply to Customer) to the WhatsApp message is within 24 hours of it being sent, you will be able to send whatever reply you want, and it will be transferred into a WhatsApp message.
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ERROR - 63016
Failed to send a freeform message because you are outside the allowed window. If you are using WhatsApp, please use a Message Template.
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To learn how a WhatsApp message turns into a Jira issueto set up a predefined template Message on Twilio, click on this link here.
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