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Our Customer Support & Operations team business hours are from 8am 4am to 6pm 8pm GMT+2, Sunday through Friday (i.e. all week days except Saturday). Our Support Agents are constantly monitoring the Customer Portal and the support channels to respect the high priority of our customers, especially when it comes to critical incidents.
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Our Standard Support Includes
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- Training and guidelines and best practices on our Atlassian add-ons
- Help with troubleshooting problemsHelp with issues arising out of our Atlassian add-ons upgrades
- Answering Support requests related to App4Legal modules & Licensing from both technical and functional perspectives.
- Bug Fixing: executing of minor patches remotely on client servers in order to fix App4Legal bugs or getting automatically the fixes when on-cloud.
- Access to upgrades and new App4Legal versions for App4Legal on-server.
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