When creating a support request through our Service Desk, we will respond within no more than 24 business hours from the time of your initial request.
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- Submitting a ticket through Service Desk (signup is required for new customers)
- Sending an email to: atlassian@infosystasupport@infosysta.com
Our Support Includes
- Assistance with configuring all of our Atlassian add-ons
- Guidelines Training and guidelines and best practices on our Atlassian add-ons
- Help with troubleshooting problems
- Help with issues arising out of our Atlassian add-ons upgrades
Our Support Does Not Include
- Phone support
- Product training
- Support for JIRA configurations not related to our Atlassian add-ons
- Support in any language other than English, French and Arabic