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changes.mady.by.user Aliaa ElNashar

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Learn where to go to create and solve WhatsApp issues as Jira tickets through WhatsApp Connector for Jira.

Widget Connector
urlhttp://youtube.com/watch?v=E1A1pmBzGc0


Steps

  1. Receive Customer Support message from WhatsApp
  2. View the message as a ticket
  3. Click on the ticket 'Summary'
  4. Head to 'Reply to customer'
  5. Add your response
  6. Click on 'Save'
  7. Your response will be sent back as a message
  8. New responses will be added to the ticket

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