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Learn how to set up a predefined template message on Twilio to be sent as a response to your customers on WhatsApp.

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Here are the steps to setting up this template:

  1. Go to Twilio Console>Messaging>Senders>WhatsApp Templates.
  2. Click on Submit message template. A new screen will appear.
  3. Fill in and set up the:
    1. Template name
    2. Tip
    3. Template category
    4. Message language
    5. Message body
    6. Buttons
  4. Click 'Submit Message Template'. This will send the template to WhatsApp for approval.

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