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Basic Login
Follow these steps:
- Click on the Basic label
- Enter your site URL
- You can copy/paste the URL displayed in your browser for example in our case it is https://css.infosysta.com/secure/Dashboard.jspa.
- You can enter your base URL as jira.exmple.com or https://jira.exmple.com.
- Your site might contain a context path, so you need to enter it as jira.exmple.com/jira or https://jira.exmple.com/jira.
- If your instance is on the Atlassian Cloud, you can enter the URL as example.atlassian.net.
- Click on validate URL Login
- Once it's validated, the you'll navigated to enter your username and password field will appear.
- Enter your username and password
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name | Screen_Recording_20210224-082146.movbasic login.MP4 |
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With regards to the changes Atlassian made regarding the login process to support GDPR technology, you can now log in through Cloud instances that comply with the new changes.
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- Enter your Cloud instance base URL
- Click the validate URL Login button
- A pop-up will appear asking you to generate an API token
- Click on the Generate a token button (or Cancel if you already have one) pasted it directly into the token field).
- Select the browser you want
- It will ask you to login log in with your Atlassian credentials
- When you log in, you'll be redirected to the Atlassian token manager
- Click Create an API token
- Choose a name for it, then copy it (it's better to save this token inside a note application since you'll need it later in case you're logged out and need to log in again)
- Return to the app
- Paste the API token inside the field asking for it
- Enter your email and you're done!
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name | howToLoginToJiraCloudScreen_Recording_20240dd206_113606_Mobile For Jira.mp4 |
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autostart | true |
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SSO Login
Follow these steps:
- Click on SSO label
- The username and password fields will disappear
- Copy the link you usually use to log in to your instance from the web browser
- Paste it in the URL field
- Click Log inon SSO | Login using Web button
- You'll be redirected to your instance to login (This process may take a few minutes for your site to load)
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name | Screen_Recording_20210224-082303_One UI Home.movSSO login.MP4 |
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SSO is implemented to support single-sign-on login such as ADFS, OKTA, OneLogin. |
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title | If the feature still didn't work |
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If you're still not able to loginlog in after these steps, kindly click on *on Not able to login!, click to send log file*?, from Mobile for Jira's login screen. Please make sure that there is a file attached to be able to troubleshoot. In case If you of have any problems with the login process, free to please contact us via email: infosysta@support.com. |
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