1- How to Login

1.1 Basic Login

1.1.1 Server or Data Center Login

• Open the App

• In Enter JIRA URL Field enter your Server URL (ex:infosysta.com)
  
  
  
  

• After that press login button. Login view will appear

• Enter your Username and Password
  
  
  

1.1.2 Cloud Login

• Open the App

• In Enter JIRA URL Field enter your Cloud URL (ex: infosysta-add.atlassian.net)
  
  
  
  

• After that press login button. Login view will appear

• Enter your Email and press Next
  
  
  
  

• If you are Admin then you will be redirect to WebView to Login
  
  
  
  

• Else if you are Customer then Password field will Appear. Enter your Password and press Login
  
  

1.2 SSO Login

• Open the App
• In Enter JIRA URL Field enter your URL that you use in Web. The URL should start with HTTP/HTTPS (ex: https://css.infosysta.com).
  
• Press Single-Sign-On Button, you will be redirected to WebView to Login

2- Portal Page

2.1 Switch sites in case of Refined Theme

If you have Refined theme for Jira Add-on and you have sites then below how will display so you can switch between them

2.2 View Announcements

Below how Announcements added in Help center will appear in header of Portal screen

3- Two ways to search for KB knowledge articles

3.1 Search from Portal screen

• In portals press on What do you need help with?
• Below screen will appear so you can search for confluence articles and Request Types
  

3.2 Search from Request type screen

• In request type screen press on What do you need help with?
• Below screen will appear so you can search for confluence articles and Request Types
  

4- Request type screen

5- Create Issue

• Select a specific portal from Portal screen
• Then select the request type you want to create issue on
• After that create screen will appear that contains different fields
  
  
  
• Fill fields with data and then press Create. Detail screen with the issue created will appear
  

6- Three ways to view Detail screen

6.1 From Request List Screen

• Open Requests
• And select the Request you want to view its details. Below screen should be shown
  

6.2 From Notification Screen

• Open Notifications Screen
• And select the Notification you want to view its details. Below screen should be shown

6.3 If you received a notification and you opened it

Suppose you received a notification, then when you press on it details screen will open

7- Request List Screen

7.1 Filters and search

7.1.1 For Filters

• In order to filter Requests check below filters
  
• Choose any filter and the list will update accordantly