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Case

Some Jira Cloud users are facing "License issues".

Reason

This issue is due to the new changes done by Atlassian on shared secrets that impact Atlassian Connect apps as described in this link

Solution

From your Jira Cloud instance select Apps and choose to Manage your apps

JSM Mobile - Service Management Portal > How to solve no license issue in JSM Mobile - Service Management Portal (Branded) > Screen Shot 2022-06-08 at 8.14.48 AM.png

Search for the add-on you're trying to manage in our case its JSM Mobile - Service Management Portal (Branded) and click on Stop trial

JSM Mobile - Service Management Portal > How to solve no license issue in JSM Mobile - Service Management Portal (Branded) > Screen Shot 2022-08-11 at 9.30.18 PM.png

Once the Unsubscribe from app dialog appears, click on Unsubscribe

JSM Mobile - Service Management Portal > How to solve no license issue in JSM Mobile - Service Management Portal (Branded) > Screen Shot 2022-08-11 at 9.31.04 PM.png

Once the unsubscribe process is done, click on Uninstall

JSM Mobile - Service Management Portal > How to solve no license issue in JSM Mobile - Service Management Portal (Branded) > Screen Shot 2022-08-11 at 9.31.15 PM.png

Through that, the app is totally removed from your instance
And then navigate back to the Find new apps and search for our JSM Mobile - Service Management Portal (Branded) re-install it.

JSM Mobile - Service Management Portal > How to solve no license issue in JSM Mobile - Service Management Portal (Branded) > Screen Shot 2022-08-11 at 9.26.14 PM.png

JSM Mobile - Service Management Portal > How to solve no license issue in JSM Mobile - Service Management Portal (Branded) > Screen Shot 2022-08-11 at 9.26.26 PM.png