Outlook To JIRA offers two methods in order to create a ticket from an e-mail:

1-Create a new issue including E-mail:

  1. Select an e-mail
  2. Right click on the e-mail
  3. Go to JIRA
  4. Click on Create 



2-Create a new issue including E-mail:

  1. Select an e-mail
  2. From OTJ Menu in Outlook Ribbon
  3. Click on "Create From E-mail"

Create New issue no email included:

  1. Click on the “JIRA” icon displayed in the top right menu in Outlook
  2. Click on “Create”


Once “Create” is clicked:

  1. Create Issue Window appears 
  2. Select a Project

  3. Select an Issue Type

    If creating from an e-mail, e-mail title and body will be automatically filled


4. Fill all the necessary fields

5. Click on “Create”

6. A window with a link to the created ticket in JIRA will appear