SLA’s is important for your customers as it is important for your agents, that’s why we’ve supported SLA feature provided by "Extension for Jira Service Management"
Sometimes you need to announce an event or an important change, for that reason we supported the announcements feature provided by Refined Theme
Documentation links in request type description are important for the customer to get more info, that’s why we make them clickable within the app
Help and more instructions are now viewable in create screen also