How to Create a New Customer in a Service Desk Project

Feature Overview

This guide will show you how to create a new customer from the Reporter field directly from the Create screen.

Step #	Action
1	From the Create screen, choose a Service Desk Project.
2	Scroll to the Reporter field.
3	Type in the EMAIL of the reporter.
4	Click on the CREATE option now visible under the field.

This guide will show you how to create a new customer from the On behalf field directly from the Create screen.

Step #	Action
1	To create a customer from "On Behalf of" ,toggle the "Use request type fields".
2	Navigate to "Raise this request on behalf of".
3	Type in the EMAIL of the reporter.
4	Click on the CREATE option now visible under the field.