This release includes:

  •  An important fix that restores the proper display and handling of inline images and attachments in Jira when creating Jira tickets from emails that contain embedded media or attached files. We’ve upgraded the integration to use Microsoft Graph API, ensuring reliable rendering and compatibility with Microsoft updates.
  • The returned summary in AI Create is fixed to be returned in the same language as the email.

Why This Update Was Needed (MS Graph API)

Microsoft has begun deprecating parts of the Exchange Online API across Microsoft 365 tenants. As a result, certain features relying on these older endpoints were impacted, including:

  • Inline images failing to display correctly in Jira

  • Attachments not appearing or rendering in Jira

What We Changed

  • Migrated attachment and inline-image retrieval to Microsoft Graph API, Microsoft’s modern and supported API.

  • Updated request handling to ensure all media content (attachments, embedded images) is fetched through Graph.

  • Improved rendering logic in Jira so images and attachments now display correctly.

How To Connect To Microsoft Graph  - Action Required

For more Guidance, follow this link


We’d love your feedback! Please let us know how these updates enhance your workflow. 

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