With the new Design of the issue glance a lot of new features have been added.

  1. Record a Voice note from the issue glance

    1. Open a WhatsApp Jira Service Management ticket, a button with Open WhatsApp Connector for Jira  will appear in the Details section.
    2. Select Add voice note

    3. Select Start adding a Whatsapp voice note
    4. Proceed with recording your voice and then uploading.

For more info on how to record a voice note please check this documentation

  1. View Reporter profile from the Issue Glance

    1. Open a WhatsApp Jira Service Management ticket, a button with Open WhatsApp Connector for Jira  will appear in the Details section.
    2. Select View reporter profile
    3. You'll see the related info

  2. view Related tickets from Issue glance

    1. Open a WhatsApp Jira Service Management ticket, a button with Open WhatsApp Connector for Jira  will appear in the Details section.
    2. Select View related tickets

    3. You'll get the related info

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