Policy Overview
Cluck Clucks is an innovative, rapidly expanding restaurant specializing in fried chicken and waffles. To support our growth, the Clucks Helpdesk mobile app streamlines collaboration within our corporate teams and enhances communication with franchisees. The app efficiently manages restaurant operations including task assignments, event coordination, inventory ordering, IT support, operational reporting, and other essential activities.
Data Storage and Processing
The Clucks Helpdesk app operates exclusively within Atlassian's secure cloud infrastructure, ensuring robust data protection and reliability. No client or operational data is stored on local servers or user devices. Instead, all necessary data is retrieved securely in real-time directly from Atlassian's cloud services via authorized APIs.
Critical integrations, such as inventory management, IT support tickets and task tracking, utilize secure API connections safeguarded by SSL encryption, maintaining the confidentiality and integrity of all transmitted data.
Facilities and Security Measures
The security and integrity of data within the Clucks Helpdesk app benefit from Atlassian’s enterprise-grade security protocols. Atlassian’s data centers feature rigorous security measures, including:
- Restricted access is limited to authorized personnel
- 24/7 on-site security teams
- CCTV monitoring
- Advanced intrusion detection systems
Franchisees leveraging the mobile app benefit equally from these stringent security practices, ensuring their sensitive business data remains secure within Atlassian’s cloud environment.
People and Access Management
Access to the Clucks Helpdesk mobile app is strictly controlled through role-based permissions, available only to authorized corporate employees and franchise personnel. Users may securely access the app from a variety of approved devices, including smartphones, tablets (e.g., iPads), laptops, and desktop computers.
User authentication relies on secure credentials, with access strictly limited to verified users. Our support team maintains administrative accounts solely for application maintenance, technical support, and health monitoring purposes, accessing operational data only when explicitly requested via established support protocols.
Privacy Commitment
Cluck Clucks is deeply committed to protecting user privacy. We do not store any personal or sensitive information locally or on our internal infrastructure. The app serves exclusively as a secure operational platform designed for internal collaboration and effective franchise communication, leveraging the security and reliability of Atlassian’s cloud services.
By following these comprehensive policies, Cluck Clucks ensures a secure, trustworthy, and highly efficient operational environment that prioritizes data protection and user privacy.