Enhance customer support experiences with the latest With our latest release of WhatsApp Connector for Jira update, featuring customizable WhatsApp bot messages for convenient Jira Service Management interactions., we are excited to introduce a new level of customization for your WhatsApp bot.
Customizable WhatsApp Bot Messages
Now you have complete freedom to design the way your WhatsApp bot interacts with users. From the initial greeting to every subsequent message, you can create a personalized and engaging experience.
This new feature allows you to modify the text of any message sent by the bot, including prompts, confirmations, and notifications. Whether you want to add a touch of personality or improve clarity, you have the power to shape the conversation.The new feature lets you modify WhatsApp bot messages to better connect with customers.
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Bug Fixing
Several bugs were fixed in WCJ.
- A bug in team managed projects was found in the "Link WhatsApp account" page where the steps were being allocated to different titles when the agent was using a paid number
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- Another bug was found in the WhatsApp Bot messages in WhatsApp, where the flow in a certain case was going in a wrong direction and giving out a different message
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