Enhance customer support experiences with the latest WhatsApp Connector for Jira update, featuring customizable WhatsApp bot messages for convenient Jira Service Management interactions.
The new feature lets you modify WhatsApp bot messages to better connect with customers.
Bug Fixing
Several bugs were fixed in WCJ. A bug in team managed projects was found in the "Link WhatsApp account" page where the steps were being allocated to different titles when the agent was using a paid number. This bug was confronted and fixed. Another bug was found in the WhatsApp Bot messages in WhatsApp, where the flow in a certain case was going in a wrong direction and giving out a different message. This bug was also taken care of, along with other minor bugs.