To login successfully through Desktop App for Jira, you need to follow the below steps
Step#1: To check before Login
- Make sure that you're connected to the internet through Wi-Fi or Mobile Data.
- If your Jira instance is not published to the public, make sure to connect to your company's network. (Try your phone browser to be sure that you're able to reach your Jira instance).
- If your company's network had a Proxy or any Certificate authority, please liaise with your IT admin to apply the needed configuration on your device.
- If your company's network needs any VPN configuration, please liaise with your IT Admin to share with your the needed configuration.
Step#2: Locate your Jira URL
Step#2: Login using your credentials
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| title | Jira Cloud Login Steps |
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| Steps | Instructions |
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| 1 | Add your Jira Cloud URL and click on Login 
| | 2 | Enter the email that you usually use to access the Jira Cloud Instance 
| | 3 | In case you already have an API Token you can use it and click on Login, if not generate one by clicking on Generate Token | Expand |
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| title | Steps to Generate API Token |
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| - Once you click on Generate Token you'll be taken to Manage Tokens page
- Click on the Create API Token button
- Give a name to that token (ex: DesktopAppForJira) and click on Create
- Copy the Token and save it in a place to be used later, and then paste it in the Token field in the Desktop App for Jira
- Click on Login
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| | 4 | Congrats! Good to go & start using the app |
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| Expand |
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| title | Jira DataCenter Login Steps |
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| Steps | Instructions |
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| 1 | Add your Jira DC URL and click on Login | Expand |
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| title | How to know my Jira DataCenter URL |
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| Access Jira from the web, and look into the URL field, it is similar to the below examples: https://jira.yourcompany.com/Jira 
https://jira.yourcompany.com 
https://yourcompany.com
If you didn't know whats your Jira DC URL ask your IT or Jira Admin |
| | 2 | Enter the Username that you usually use to access the Jira DC Instance 
| | 3 | In case you already have an PAT (Personal Access Token) Token you can use it and click on Login, if not generate one by clicking on Generate Token | Expand |
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| title | Steps to Generate API Token |
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| - Once you click on Generate Token you'll be taken to Personal Access Token page
- Click on the Create Token button
- Give a name to that token (ex: DesktopAppForJira), disable Automatic expiry and click on Create
- Copy the Token and save it in a place to be used later, and then paste it in the Token field in the Desktop App for Jira
- Click on Login
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| | 4 | Congrats! Good to go & start using the app |
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| Info |
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| title | If the feature still didn't work |
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If you're still not able to login after these steps, kindly click on *Not able to login!, click to send log file* from Desktop App for Jira login screen, and please make sure that there is a file attached to be able to troubleshoot. |
