To login successfully through Desktop App for Jira, you need to follow the below steps
Step#1: To check before Login
Ensure Internet Connectivity: Confirm you are connected to the internet via Wi-Fi or Ethernet.
Access to Internal Systems: If the Jira is hosted internally, connect to your company’s network and verify access through a browser.
Proxy or Certificate Requirements: If the network uses a proxy or certificate authority, coordinate with your IT department to configure your device appropriately.
VPN Configuration: For networks requiring VPN access, ensure you have the correct VPN setup by consulting with your IT administrator.
Step#2: Locate your Jira URL
Jira URL is the link you use in the browser to access your Jira instance
Step#3: Login using your credentials
If the feature still didn't work
If you're still not able to login after these steps, kindly click on *Not able to login!, click to send log file* from Desktop App for Jira login screen, and please make sure that there is a file attached to be able to troubleshoot.