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Step#1: To check before Login

1. Make sure that you're

   Ensure Internet Connectivity: Confirm you are connected to the internet

   through

   via Wi-Fi or

   Mobile Data

   Ethernet.

2. Access to Internal Systems: If

   your

   the Jira

   instance is not published to the public, make sure to

   is hosted internally, connect to your

   company's network. (Try your phone browser to be sure that you're able to reach your Jira instance).
3. If your company's network had a Proxy or any Certificate authority, please liaise with your IT admin to apply the needed configuration on your device.

4. company’s network and verify access through a browser.

5. Proxy or Certificate Requirements: If the network uses a proxy or certificate authority, coordinate with your IT department to configure your device appropriately.

6. VPN Configuration: For networks requiring VPN access, ensure you have the correct VPN setup by consulting with your IT administrator

   If your company's network needs any VPN configuration, please liaise with your IT Admin to share with your the needed configuration

   .

Step#2: Locate your Jira URL

Expand
title How to know if I'm 1- Determine if you're using Jira Cloud or Jira DataCenter?
Jira Cloud: The URL typically contains .atlassian.net (e.g., https://yourcompany.atlassian.net). Image Removed Jira Data Center or Server: The URL will likely be a custom domain (e.g., https://jira.yourcompany.com) or an internal domain without Atlassian's branding.

Expand
title 2- Enter your Jira URL correctly
Example Hosting Preview https://yourcompany.atlassian.net Cloud Image Removed Image Added https://jira.yourcompany.com/Jira DataCenter Image Modified https://jira.yourcompany.com DataCenter Image Modified https://yourcompany.com DataCenter Note If you didn don't know whats what is your Jira DC URL ask your IT or Jira Admin

Step#2: Login using your credentials

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