To login successfully through Desktop App for Jira, you need to follow the below steps
Step#1: To check before Login
Ensure Internet Connectivity: Confirm you are connected to the internet via Wi-Fi or Ethernet.
Access to Internal Systems: If the Jira is hosted internally, connect to your company’s network and verify access through a browser.
Proxy or Certificate Requirements: If the network uses a proxy or certificate authority, coordinate with your IT department to configure your device appropriately.
VPN Configuration: For networks requiring VPN access, ensure you have the correct VPN setup by consulting with your IT administrator.
Step#2: Locate your Jira URL
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Jira URL is the link you use in the browser to access your Jira instance |
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| title | 1- Determine if you're using Jira Cloud or Jira DataCenter? |
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| title | 2- Enter your Jira URL correctly |
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| Example | Hosting | Preview |
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| https://yourcompany.atlassian.net | Cloud | | | https://jira.yourcompany.com/Jira | DataCenter | | | https://jira.yourcompany.com | DataCenter | | | https://yourcompany.com | DataCenter | |
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If you don't know what is your Jira URL ask your IT or Jira Admin |
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Step#2: Login using your credentials
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| title | Jira Cloud Login Steps |
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| Steps | Instructions |
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| 1 | Add your Jira Cloud URL and click on Login 
| | 2 | Enter the email that you usually use to access the Jira Cloud Instance 
| | 3 | In case you already have an API Token you can use it and click on Login, if not generate one by clicking on Generate Token | Expand |
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| title | Steps to Generate API Token |
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| - Once you click on Generate Token you'll be taken to Manage Tokens page
- Click on the Create API Token button
- Give a name to that token (ex: DesktopAppForJira) and click on Create
- Copy the Token and save it in a place to be used later, and then paste it in the Token field in the Desktop App for Jira
- Click on Login
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| | 4 | Congrats! Good to go & start using the app |
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| title | Jira DataCenter Login Steps |
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| Steps | Instructions |
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| 1 | Add your Jira DC URL and click on Login | Expand |
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| title | How to know my Jira DataCenter URL |
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| Access Jira from the web, and look into the URL field, it is similar to the below examples: https://jira.yourcompany.com/Jira 
https://jira.yourcompany.com 
https://yourcompany.com
If you didn't know whats your Jira DC URL ask your IT or Jira Admin |
| | 2 | Enter the Username that you usually use to access the Jira DC Instance 
| | 3 | In case you already have an PAT (Personal Access Token) Token you can use it and click on Login, if not generate one by clicking on Generate Token | Expand |
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| title | Steps to Generate API Token |
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| - Once you click on Generate Token you'll be taken to Personal Access Token page
- Click on the Create Token button
- Give a name to that token (ex: DesktopAppForJira), disable Automatic expiry and click on Create
- Copy the Token and save it in a place to be used later, and then paste it in the Token field in the Desktop App for Jira
- Click on Login
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| | 4 | Congrats! Good to go & start using the app |
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| Info |
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| title | If the feature still didn't work |
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If you're still not able to login after these steps, kindly click on *Not able to login!, click to send log file* from Desktop App for Jira login screen, and please make sure that there is a file attached to be able to troubleshoot. |
