To login successfully through Mobile for Jira, you need to follow the below steps
Step#1: To check before Login
Ensure Internet Connectivity: Confirm you are connected to the internet via Wi-Fi or Ethernet.
Access to Internal Systems: If the Jira is hosted internally, connect to your company’s network and verify access through a browser.
Proxy or Certificate Requirements: If the network uses a proxy or certificate authority, coordinate with your IT department to configure your device appropriately.
VPN Configuration: For networks requiring VPN access, ensure you have the correct VPN setup by consulting with your IT administrator.
Step#2: Locate your Jira URL
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Jira URL is the link you use in the browser to access your Jira instance |
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| title | 1- Determine if you're using Jira Cloud or Jira DataCenter? |
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| title | 2- Enter your Jira URL correctly |
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If you don't know what is your Jira URL ask your IT or Jira Admin |
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Step#3: Login into the App
Now you've located your Jira URL, and you need to know whether to click on Login or SSO | Login using Web
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If your Jira instance forwards to the built-in Jira login solution and doesn't ask for 2FA (Two Factor Authentication) or MFA (Multi-Factor Authentication) | Expand |
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| title | Jira DataCenter Example |
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| title | Jira Cloud Login Steps |
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| Steps | Instructions |
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| 1 | Add your Jira Cloud URL and click on Login
| | 2 | Enter the email that you usually use to access the Jira Cloud Instance  Image Added
| | 3 | In case you already have an API Token you can use it and click on Login, if not generate one by clicking on Generate Token | Expand |
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| title | Steps to Generate API Token |
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| - Once you click on Generate Token you'll be taken to Manage Tokens page
- Click on the Create API Token button
- Give a name to that token (ex: DesktopAppForJira) and click on Create
- Copy the Token and save it in a place to be used later, and then paste it in the Token field in the Desktop App for Jira
- Click on Login
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| | 4 | Congrats! Good to go & start using the app |
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| title | Jira DataCenter Login Steps |
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| Steps | Instructions |
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| 1 | Add your Jira DC URL and click on Login  Image Added
| | 2 | Enter the Username that you usually use to access the Jira DC Instance  Image Added
| | 3 | In case you already have an PAT (Personal Access Token) Token you can use it and click on Login, if not generate one by clicking on Generate Token | Expand |
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| title | Steps to Generate API Token |
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| - Once you click on Generate Token you'll be taken to Personal Access Token page
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- Click on the Create Token button
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- Give a name to that token (ex: DesktopAppForJira), disable Automatic expiry and click on Create
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- Copy the Token and save it in a place to be used later, and then paste it in the Token field in the Desktop App for Jira
- Click on Login
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Image Added | | 4 | Congrats! Good to go & start using the app |
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| title | When to use SSO | Login using Web |
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If your Jira instance forwards to other apps to login as Microsoft ADFS, OKTA, OneLogin, Google Login... or your Jira instance requires 2FA (Two Factor Authentication) or MFA (Multi-Factor Authentication) then you need to use SSO | Login using Web |
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