You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 2 Next »

To login successfully through Mobile for Jira, you need to follow the below steps

Step#1: To check before Login

  1. Ensure Internet Connectivity: Confirm you are connected to the internet via Wi-Fi or Ethernet.

  2. Access to Internal Systems: If the Jira is hosted internally, connect to your company’s network and verify access through a browser.

  3. Proxy or Certificate Requirements: If the network uses a proxy or certificate authority, coordinate with your IT department to configure your device appropriately.

  4. VPN Configuration: For networks requiring VPN access, ensure you have the correct VPN setup by consulting with your IT administrator.


Step#2: Locate your Jira URL

Jira URL is the link you use in the browser to access your Jira instance

ExampleHostingPreview
https://yourcompany.atlassian.netCloud

https://jira.yourcompany.com/jiraDataCenter

https://jira.yourcompany.comDataCenter

https://yourcompany.comDataCenter



If you don't know what is your Jira URL ask your IT or Jira Admin



Step#3: Login into the App

Now you've located your Jira URL, and you need to know whether to click on Login or SSO | Login using Web

When to use "Login"

If your Jira instance forwards to the built-in Jira login solution and doesn't ask for 2FA (Two Factor Authentication) or MFA (Multi-Factor Authentication)




StepsInstructions
1

Add your Jira Cloud URL and click on Login


2

Enter the email that you usually use to access the Jira Cloud Instance

3

In case you already have an API Token you can use it and click on Login, if not generate one by clicking on Generate Token

  1. Once you click on Generate Token you'll be taken to Manage Tokens page
  2. Click on the Create API Token button
  3. Give a name to that token (ex: DesktopAppForJira) and click on Create
  4. Copy the Token and save it in a place to be used later, and then paste it in the Token field in the Desktop App for Jira
  5. Click on Login

4

Congrats! Good to go & start using the app


StepsInstructions
1

Add your Jira DC URL and click on Login

Access Jira from the web, and look into the URL field, it is similar to the below examples:

https://jira.yourcompany.com/Jira

https://jira.yourcompany.com

https://yourcompany.com


If you didn't know whats your Jira DC URL ask your IT or Jira Admin


2

Enter the Username that you usually use to access the Jira DC Instance

3

In case you already have an PAT (Personal Access Token) Token you can use it and click on Login, if not generate one by clicking on Generate Token

  • Once you click on Generate Token you'll be taken to Personal  Access Token page

  • Click on the Create Token button

  • Give a name to that token (ex: DesktopAppForJira), disable Automatic expiry and click on Create

  • Copy the Token and save it in a place to be used later, and then paste it in the Token field in the Desktop App for Jira
  • Click on Login

4

Congrats! Good to go & start using the app


When to use SSO | Login using Web

If your Jira instance forwards to other apps to login as Microsoft ADFS, OKTA, OneLogin, Google Login... or your Jira instance requires 2FA (Two Factor Authentication) or MFA (Multi-Factor Authentication) then you need to use SSO | Login using Web



  • No labels