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titleLearn More

1- Searching for an issue

We support two search types, quick search and advanced search:

  • Quick search:
    • You can quickly search for an issue by text. All the issues that contains this text will be returned in the dropdown
  • Advanced search
    • Using advanced search, you can make use of various issue parameters to find your issue:
      • Projects:
        • All issues inside the selected project will be returned
      • Issue type:
        • All issues with the selected issue type will be returned
      • Status
        • All issues with the selected status will be returned
      • Text
        • All issues containing the selected text will be returned
Note

You can select a combination of parameters

Note

You can clear your search parameters by clicking on the "Clear" button

2- Search result

After choosing your parameters, the search will automatically return a list of issues, with the following information:

  • Assignee
  • Priority
  • Issue type
  • Status
  • Summary
  • Issue ID
Note

You can click on the issue ID to open the issue in JIRA

3- Selecting an issue

You can now select an issue from the list in one of two ways:

  • By selecting the issue then clicking on the button "Add Selected issue"
  • Or by double clicking on the issue

Quick

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Steps

Step #Action
1Go to "Add to Issue" screen
2

For a quick search, type your search text in the "issue" field. As you type, the list of issues will be returned automatically. You can now continue from step #5

3

For advanced search, click on the "Advanced search" link. You will be redirected to the "Advanced Search" screen.

4

From the "Advanced Search screen", select your search parameters. As you select, the list will be returned automatically

5

Double click on an issue. You will be redirected to the "Add to Issue" screen

Tip
You have successfully searched and selected an issue. You can now add a comment or upload an attachment to the selected issue. For more information on how to add to an issue, go to this link.