In order to link a twitter account to a Jira service desk project, follow the below steps:
1- Navigate to the project settings .On the left side menu of project settings, click on "Link Twitter Account".
2-Click on "Sign In with Twitter"
3- It will navigate you to a new tab on the same browser to Authorize Twitter Connector for Jira to access your account
3- Once authorized in Twitter, return to Jira and enter the authorization code
4- Then, you will need to select request type where the new tickets will be created.
5- Choose your closure status.
Twitter connector will use status to define whether to add new tweets/messages as comments to the existing tickets or create a new ticket
Twitter Connector for Jira creates a user account named Twitter, this account will be used by the app to create new requests.
Make sure not to delete it.
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