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Customers can now access Jira issues in a special customer portal. They will be able to create issues, add to an issue, and view an issue leading straight to the service desk portal.
Log Work using Tempo Fields with Admin Configurations in Place
You can now log work through Tempo straight from Microsoft Outlook for Jira with whatever admin configurations
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All tempo configurations set by the admin from Jira side, will be reflected on the add-on. (For example if the admin applied on Jira taking effect. Users can now fill in date, duration, remaining estimate, and description to log work. But whatever admin parameters exist in place will be reflected, such as being able to block users from logging work during a certain period , the add-on will also block that period)of time.
Ability to switch from the standard Jira issue view to the service desk portal view
Agents can now switch from the standard Jira issue view to service desk portal view when working on support tickets. When the agent opts for the portal view, they will be able to raise a request on behalf of a customer.
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