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  • From your Administration Settings look for Block Users from Jira Access

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  • Search for the User and/or Group you want to block 
  • Click save to apply the changes

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  • Choose the default Request type that will be used by WhatsApp Connector for Jira while creating a new request
Warning

If you're not able to view your request type please follow this link

Info

To link WhatsApp Connector for Jira with new request types, please follow this link

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  • Select the Resolution Status (When an issue status fits the selected resolution status and the user sends a new WhatsApp message, this message will be transferred into a new Jira issue)

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  • Once everything is in order, click 'save' and the JSM project will be linked to your Twilio Account

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titleOld Twilio Config
  • If you're using the test Sandbox WhatsApp number provided by Twilio, you need to send this message from the WhatsApp number that is acting as customer as per the below image (you need to get this command from Twilio Sandbox) 

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titleNewTwilio Config

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To learn how to remove User and/or Group blockageTo learn how to unlink your Twilio account, you can click on this link here.

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